General FAQ

Find answers in our most frequently answered questions.  

Where can I buy your products? 

All our products are available in our international online store, we are also present in 1 300 stores around the world, use our store locator and find one near you.  

I have questions about a specific product, who can help me out? 

If you are curious about a Non-stop dogwear or Non-stop Polar product, please visit the product page and see the frequently asked questions on the page bottom. We have a product specific FAQ on each product.  

If you have purchased your product in a store, please seek the local stores expertise. 

You can also contact us directly through this contact from. 

I have a Gift Card, how do I use it? 

Congratulations, someone must think fondly of you and your dog! Gift Cards can be purchased in our online store. They can only be used on Non-stop dogwear products. It is not possible to purchase a second Gift Card with a current Gift Card as payment. It is possible to combine the Gift Card with other payment methods should you wish to go on a shopping spree. The Gift Card can only be used on goods in our online store and cannot be exchanged for cash.  

My discount code/gift card didn't work, but I completed my order. Can I get refunded its value?

We do not give money back if the order has been paid. If you notice it right after making the order, you can contact our customer support team, who can cancel the order and check your code. As we strive to deliver as fast as possible, we can not guarantee that we will be able to cancel the order.

Where can I find your products? 

We ship our products to every corner of the world from our online store! We are also present in physical stores around the world, find the closest one to you here.  

The product I want to order is out of stock. When will it be back in stock? 

If a product is out of stock, you can leave us your e-mail, and we will get back to you as soon as it is back in stock. This does not apply to discontinued models.  

I want to have a sponsorship cooperation with Non-stop dogwear, how do I proceed? 

Please register your sponsorship interest here.  

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